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At ASA natural Herbs, we strive to provide the best customer experience. We understand that sometimes plans change, and you may need to cancel your order. Please review our Cancellation Policy below for details on how to proceed.
1. Order Cancellation
1.1 Cancellation Timeframe
If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within [24 hours] of placing the order. After this period, we may have already started processing and shipping your order, making cancellation more difficult.
1.2 How to Cancel
To cancel your order, please contact our customer support team at asa@gmail.com or 1234567898 with your order number and cancellation request. We will do our best to accommodate your request.
2. Cancellation After Shipment
If your order has already been shipped, we are unable to cancel it. In this case, please refer to our Return Policy to initiate a return once you have received the product.
3. Refunds for Canceled Orders
3.1 Refund Processing
If your order is successfully canceled, we will process a refund to your original payment method. Please allow [10 days] for the refund to be processed and appear on your statement.
3.2 Non-Refundable Items
Please note that certain items may be non-refundable or subject to a cancellation fee. Any such terms will be clearly stated at the time of purchase.
4. Subscription Cancellations
If you have signed up for a subscription service, you may cancel your subscription at any time by logging into your account or contacting our customer support team. Please note that cancellations will apply to future shipments and will not affect orders that have already been processed.
5. Changes to Your Order
If you need to make changes to your order (such as updating shipping information or changing the product), please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order is in process.
